SHIPPING WITHIN AUSTRALIA
Orders to residential and business addresses will be dispatched via Courier and require a signature upon delivery.
All orders to PO Boxes will be sent via Australia Post Express.
Current standard shipping rates on all deliveries within Australia are:
- Orders above the value of $150 receive complimentary shipping.
- Shipping is a flat rate of $10 for all other orders
THE UPSIDE reserves the right to make changes to shipping rates and carriers at anytime without notice. This includes waiving or discounting shipping rates at any given time.
THE UPSIDE provides shipping to most countries using DHL Express. This includes both trackable and non-trackable shipping services, depending on your location.
We expect orders to arrive between 5 and 15 business days, depending on the location. Parcels are occasionally stopped in customs, which can create delays.
Our international shipping rates are:
- $10 flat rate to New Zealand
- $30 flat rate to all other destinations
This covers transportation charges only.
Customs delays, taxes and duties may apply in different countries, for which THE UPSIDE cannot take responsibility. It is up to the customer to be aware of any taxes or duties they may be liable for upon delivery of the order. THE UPSIDE is unable to advise on, or have any control over customs charges.
Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.
During the holiday season please keep in mind that shipping and processing delays may be experienced. This is due to the increased volume of parcels, potential courier delays and public holiday closures. We will do our best to keep up to speed, but unfortunately delays may occur.