SHIPPING INFORMATION

ABOUT

SHIPPING

LAST ORDER DATES FOR CHRISTMAS DELIVERY

To ensure you receive your gifts in-time for Christmas, we recommend you place your order on or before the dates below.

WITHIN AUSTRALIA

Express Delivery

  • Express Delivery within Sydney Metro, Brisbane Metro, Perth CBD, Melbourne Metro - Order by midnight 20th December.
  • Express Delivery within NSW, VIC Rural and Perth Metro - Order by midnight 20th December.
  • Express Delivery within QLD and TAS Rural - Order by midnight 18th December
  • Express Delivery within WA and SA Rural - Order by midnight 18th December

Standard Delivery

  • Standard Delivery within Sydney Metro, NSW, Adelaide Metro - Order by midnight 18th Dec
  • Standard Delivery within Brisbane Metro, Gold Coast Region - Order by midnight 17th Dec
  • Standard Delivery within Melbourne Metro - Order by midnight 18th December
  • Standard Delivery within Perth Metro - Order by midnight 16th December
  • Standard Delivery within Tasmania - Order by midnight 17th December
  • Standard Delivery within SA Rural and Rural NSW - Order by midnight 18th December

INTERNATIONAL ADDRESSES

We recommend that you place your order by midnight the 16th December to ensure delivery in time for Christmas.

Although every effort will be made on The Upside's part to get your order to you as quickly as possible, please do be aware that the shipping timeframes are subject to providers such as Australia Post and DHL. Unfortunately, we don’t have any control or influence to speed up delivery once it has been dispatched from our warehouse; we recommend you place your orders as soon as possible to avoid disappointment.


SHIPPING WITHIN AUSTRALIA

Orders to residential and business addresses will be dispatched via Courier and require a signature upon delivery.

Current standard shipping rates on all deliveries within Australia are:

  • All orders receive complimentary standard delivery shipping.
  • Express Shipping is a flat rate of $10 for all other orders.

Shipping Times Standard:

  • 3-5 business days from collections

Shipping Times Express:

  • 1-3 business days from collections

THE UPSIDE reserves the right to make changes to shipping rates and carriers at anytime without notice. This includes waiving or discounting shipping rates at any given time.


INTERNATIONAL SHIPPING

THE UPSIDE provides complimentary shipping to most countries using DHL Express. This includes both trackable and non-trackable shipping services, depending on your location.

This covers transportation charges only.

We expect orders to arrive between 2 and 7 business days, depending on the location. Parcels are occasionally stopped in customs, which can create delays.

Customs delays, taxes and duties may apply in different countries, for which THE UPSIDE cannot take responsibility. It is up to the customer to be aware of any taxes or duties they may be liable for upon delivery of the order. THE UPSIDE is unable to advise on, or have any control over customs charges.

Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.