SHIPPING INFORMATION

ABOUT

SHIPPING

SHIPPING WITHIN AUSTRALIA

Orders to residential and business addresses will be dispatched via Courier and require a signature upon delivery.

Current standard shipping rates on all deliveries within Australia are:

  • All orders receive complimentary standard delivery shipping.
  • Express Shipping is a flat rate of $10 for all other orders.

Shipping Times Standard:

  • 3-7 business days from collections

Shipping Times Express:

  • 1-5 business days from collections

THE UPSIDE reserves the right to make changes to shipping rates and carriers at anytime without notice. This includes waiving or discounting shipping rates at any given time.

INTERNATIONAL SHIPPING

THE UPSIDE provides complimentary shipping to most countries using DHL Express. This includes both trackable and non-trackable shipping services, depending on your location.

We expect orders to arrive between 5 and 15 business days, depending on the location. Parcels are occasionally stopped in customs, which can create delays.

Our international shipping rates are:

  • $10 flat rate to New Zealand
  • $30 flat rate to all other destinations

This covers transportation charges only.

Customs delays, taxes and duties may apply in different countries, for which THE UPSIDE cannot take responsibility. It is up to the customer to be aware of any taxes or duties they may be liable for upon delivery of the order. THE UPSIDE is unable to advise on, or have any control over customs charges.

Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.

Holiday Period

During the holiday season please keep in mind that shipping and processing delays may be experienced. This is due to the increased volume of parcels, potential courier delays and public holiday closures. We will do our best to keep up to speed, but unfortunately delays may occur.

Recommended cut off dates for Christmas delivery:

  • Australian East Coast: 18th December 2017
  • Australian West Coast: 15th December 2017
  • International - 15th December 2017